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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Makenli Powell

Makenli Powell

April 9, 2025

1  out of  5
rating by Makenli Powell
"This started off great, until I recently traded my vehicle and I agreed to my insurance being a set price and then it skyrocketed $138. My insurance is now $320. I reach out and no one responds. I call and leave voicemails and nobody responds. There’s no reason my insurance should be this high, I’ve been with them for 3 years and this is how they treat their customers !"
We responded:
"Makenli - Thank you for your continued loyalty over the past three years; it truly means a lot to us. We understand how important it is for our customers to receive timely and transparent support, especially following a vehicle trade, and we are committed to resolving this situation for you as quickly as possible. Unfortunately, our systems have been down due to recent storms, which has impacted our ability to respond as promptly as we would like since we are working with limited access. Please know that we are doing everything we can to address your concerns and get back on track! We genuinely appreciate your patience and look forward to making this right."
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Miunna Criner

April 3, 2025

2  out of  5
rating by Miunna Criner
"This company started off fine but now I can hardly get a question answered. I’ve called several times trying to get my bill lowered that’s now twice the amount it was whenever we started with State Farm. I understand we traded vehicles but I was told it would increase $10 not $100. Nevertheless it would be nice to get a call back. I guess Brook is to reach to check on her customers."
We responded:
"Miunna, We sincerely apologize for the frustration you've experienced regarding your billing and communication with our team. It's important to us that our customers feel supported, and we regret that we have not met your expectations. We understand that changes in your policy can be concerning, and we appreciate your patience as we work through these issues. Please know that we are committed to addressing your concerns promptly. Your satisfaction is our top priority, and we value your business. We look forward to the opportunity to make this right! "
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Karen Brinkley

April 1, 2025

5  out of  5
rating by Karen Brinkley
"Thank God for you Morgan! You were so considerate and patient with me when l had so many questions. I’ll never forget your kindness. And thank you to Brook for literally saving me thousands! Absolutely recommend State Farm- Brook Weishaar"
We responded:
"Karen, thank you for trusting Morgan to take care of you. We welcome you to our agency and look forward to servicing you for many years!"
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Penny Robinson

March 22, 2025

5  out of  5
rating by Penny Robinson
"So far so good glad to be with State Farm. Nice saving money for a change and Jennifer is a fine representative for the company"
We responded:
"Penny, we appreciate you taking the time to share your experience with Jennifer and we look forward to taking care of you! "
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DC Colclough

March 19, 2025

5  out of  5
rating by DC Colclough
"The experience of the agent was very nice and pleasant. I was well pleased."
We responded:
"Thank you, Deric and welcome to our State Farm family!"
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Doc Dean

March 7, 2025

5  out of  5
rating by Doc Dean
"I have been with Brook's office for about a year and a half. Yesterday, I stopped in to sign a renewal and was assisted by Morgan. Morgan was friendly and efficient and had all the documents ready when I arrived. Additionally, I wanted to reestablish an umbrella liability policy, and she was able to quickly work that up for me and get me on my way. This is the friendliest SF office I have done business with over my 40 years with State Farm! Thanks again, Morgan!"
We responded:
"Thank you, Doc - We enjoy getting to take care of you and appreciate you taking the time to leave us a review"
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Amber Meyer

March 5, 2025

5  out of  5
rating by Amber Meyer
"The ladies at this office are amazing. They take care of anything you need with state farm insurance!"
We responded:
"We appreciate you, Amber!"
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Taniya Flowers

February 28, 2025

5  out of  5
rating by Taniya Flowers
"Brook was amazing in helping me out. She took her time explaining everything to me so I could understand the policies. It was just a seamless transition & not stressful at all thanks to her. I really appreciate it."
We responded:
"We appreciate you! Thank you, Taniya"
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Tametrice Griffin

February 24, 2025

5  out of  5
rating by Tametrice Griffin
"I had the pleasure of speaking with Jennifer and she’s so awesome and a very polite person. She was very professional. I’m so thankful that I had the pleasure of working with her. She’s amazing."
We responded:
"Tametrice, thank you for taking the time to leave us a review. We appreciate your business!"
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oletha williams

February 24, 2025

5  out of  5
rating by oletha williams
"Dawn is very knowledgeable and helpful! She's also very friendly and always polite! I recommend their services!"
We responded:
"Thank you Oletha!"
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Tiana Leeks

February 19, 2025

5  out of  5
rating by Tiana Leeks
"They are Always pleasant and helpful, I love this agent!"
We responded:
"Thank you, Tiana!!!"
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Jillian Price

February 18, 2025

5  out of  5
rating by Jillian Price
"I would definitely recommend State Farm insurance and Jennifer Jackson specifically because that is who I am working with, She was very patient with me very persistent and helping me remind myself to save money on my insurance, which I definitely need with my chaos life, Very helpful very punctual called when she said she was going to and I am so appreciative for this teamwork!! Highly recommend her And will be referring her to everyone, I know"
We responded:
"Thank you for the glowing review, Jillian! We are happy to hear that you enjoyed your experience with Jennifer and look forward to taking care of you!"
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Shynell Williams

February 6, 2025

1  out of  5
rating by Shynell Williams
"This was good experience until it was the absolute WORST experience! They were sweet at first until I was in an accident that wasn't even my fault. Even with a police report that said I wasn't at fault, they not only somehow, put me at fault, upping my premium and making it more expensive to even go to another agency, but the kicker is that they want to pay the lowest amount possible for 'under insured'. It's been OVER two years!!!!!!!!! and the lawyers are still fighting for fairness"
We responded:
"We understand how frustrating and stressful it can be to navigate the aftermath of an accident, especially when it feels like the process is not working in your favor. We are truly sorry to hear about the challenges you've faced, particularly regarding the claims process and your premium adjustments. While our office strives to provide the best possible service, it's important to note that WE DO NOT make direct decisions on claims matters. These decisions are typically handled by our claim adjusters, who are committed to reviewing all the facts and fulfilling their moral obligation to serve our customers fairly and responsibly. "
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David Chavez

February 5, 2025

5  out of  5
rating by David Chavez
"She was very helpful and polite so easy to understand and straight to the point."
We responded:
"Thank you, David!"
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Pamela Mcfarlin

February 4, 2025

5  out of  5
rating by Pamela Mcfarlin
"I had a wonderful experience working with Morgan she was a delight. She got me a fabulous quote but it took awhile because my phone was having some technical issues. She was very friendly,a great help,easy to talk with and very patient. I would send any of my friends or family to her. Just a wonderful young lady"
We responded:
"Thank you, Pamela - We are happy Morgan was able to take care of you and welcome you to our State Farm family"
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Moe Abdel

January 28, 2025

5  out of  5
rating by Moe Abdel
"Thank you so much Brook Weishaar!!"
We responded:
"Thank you, Moe! We look forward to taking care of you"
Profile photo of Vickie Wainwright

Vickie Wainwright

January 28, 2025

5  out of  5
rating by Vickie Wainwright
"Communication with Morgan is so easy. She is courteous, and is very patient . She listened as I explained to her what I needed and she took care of it right away. Great customer service skills."
We responded:
"Thank you for the glowing review, Vickie! We appreciate your business."
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Janie Welsh

January 25, 2025

5  out of  5
rating by Janie Welsh
"Jennifer was so very helpful to me. No matter what I was looking for, she was awesome! She's so very friendly and personal. I'm grateful for all of her assistance."
We responded:
"We are grateful for you, Janie! Thank you for allowing Jennifer to take care of you."
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Amber Harrison

January 24, 2025

5  out of  5
rating by Amber Harrison
"Autumn is the absolute best!! She goes out of her way to do anything and everything to assist !! Highly recommend!!"
We responded:
"Thank you for the review, Amber! We are happy to take care of you"
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KIH._

January 20, 2025

5  out of  5
rating by KIH._
"Josh was very helpful! Make sure I had an affordable price and was very nice!!"
We responded:
"Thank you for the review!"
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Mike Thornton

January 7, 2025

5  out of  5
rating by Mike Thornton
"Great State Farm branch. Jennifer is great! Quick responses and very helpful with anything I need. I would definitely recommend Brooke’s State Farm branch."
We responded:
"Mike, thank you for taking the time share a review. We've enjoyed getting to take care of you these past few years!"
Profile photo of Alexis O'Neal

Alexis O'Neal

January 7, 2025

5  out of  5
rating by Alexis O'Neal
"I’ve been with with Brook for a while now and I’ve always had a great experience! The location is easy to get ahold of, they contact you with changes, and they’ve always been so professional! If you’re looking for insurance I’d look here, they cover so much! I’d give them ten stars if I could"
We responded:
"Thank you Lexi!"
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Jamirah Riley

January 6, 2025

5  out of  5
rating by Jamirah Riley
"Amazing customer service!"
We responded:
"Thank you, Jamirah!"
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Don Kesl

January 2, 2025

5  out of  5
rating by Don Kesl
"No difficult paperwork, repairs done at the collision site of our choice. Funds for repairs delivered promptly. Exactly what you want."
We responded:
"Thank you, Don!"
Profile photo of Tom Richardson

Tom Richardson

January 2, 2025

5  out of  5
rating by Tom Richardson
"Everyone needs insurance, right? I have to say dealing with Morgan at State Farm actually made something I don't really like to do a pleasant experience. Especially saving $465 per year on my auto insurance."
We responded:
"Tom, thank you for allowing Morgan to take care of you. We are happy to hear that you had a pleasant experience - and saved some money! Bonus! Welcome to our State Farm family."