State Farm® Insurance Agent Brook Weishaar

"Called agent's office to add new vehicle and driver to current auto policy. 5 stars for Kayla Brown for excellent service. She answered my questions professionally with a personal touch, and provided the service I requested in record time. Less than five minutes later, I had Proof of Insurance cards. Most pleased with my phone encounter with Brook Weishaar State Farm Insurance Agency and Kayla Brown."

"Kayla was very helpful, friendly, and responsive and got me into a lower auto & homeowners insurance policy!"

"Kayla was absolutely amazing to work with!! Super friendly efficient and courteous to my needs!!"

"I rarely leave negative reviews, but my experience with this agent has been consistently disappointing and unprofessional. Phone calls go unanswered. Messages are not returned. Important details slip through the cracks. In an industry where responsiveness and accuracy are critical, this level of neglect is unacceptable. Insurance is not something clients should have to chase their agent about. The breaking point came today when I drove an hour and a half each way for a scheduled appointment—only for her not to show up. No notice. No call. No explanation. My time, apparently, has no value. Property and casualty insurance requires diligence, communication, and accountability. Unfortunately, none of those qualities have been demonstrated here. I strongly encourage anyone considering working with this agent to think carefully about whether they are comfortable with this level of service. Update: Brook, I will be direct. My late husband questioned your reliability and follow-through. When I assumed responsibility for our insurance matters, I chose to give you the benefit of the doubt because I had not personally dealt with you. That was a mistake. Yes, I spoke with and did business with “your team” understanding that to insuring an RV is not complex, but Property and Casualty insurance 101. Well, of course, there was a kink in that that as the premium I paid at the time of initiating this coverage has, of course, increased. At least That is the way I understand it from the info I received in the mail. That was one of the questions I had for our meeting. Additionally, “your team” wigged out on me because they received a rider to be signed on one of my covered ATV’s that was required to be addressed immediately. This whole reaction was alarming. I was about to lose coverage on a $8000 toy that sits in the garage. So what?!?! How ‘bout write another policy due to the unforeseen lapse?!?! Furthermore, neither of your team members could explain this rider, nor did the one which was supposed to look into it and call me back with an explanation do what she said she would do, Call me back! Duh!! Well informed and very experienced response, don’t you think? No, a clear lack of confident leadership. BTW, if you would like to debate the level of experience within “your team” by team member, not as a cumulative sum of all of them put together, all that is needed is for you to divulge how long each of them have been with “your team” not how long in the insurance business. I do not blame your staff. They appear to be operating without meaningful oversight. The issue is not them — it is you. Your name is on the building. Leadership, accountability, and client relationships are your responsibility. Regarding the appointment in question, I was told you “wanted to reach out” because we had not met to review my coverage. I agreed to an appointment under the reasonable assumption that my licensed agent intended to meet with me personally. I rearranged my schedule and drove an hour and a half. You were not there. That was not a scheduling oversight or a misunderstanding on my part— it was a statement about your priorities. The environment of your office felt transactional and volume-driven, not relationship-based. Insurance policies may be similar from one carrier to another; the difference is service, trust, and agent accountability. I did not experience those qualities in your office. I will be moving my business elsewhere. I prefer to work with a professional who is present, engaged, and personally invested in the clients whose premiums fund their operation. You may want to reflect on whether your current business model aligns with the responsibilities of a Property and Casualty agent — particularly when your name is attached to every interaction."

"Very helpful very nice"

"From the moment I opened the door, I was greeted with happy, friendly faces. The environment was clean, refreshing, and full of positive energy. Every single woman in that office was kind, welcoming, and genuinely joyful to be there. Brook has truly built a team of rock stars. You can tell from every phone conversation and every interaction that they are committed to making a difference for the better. Their professionalism, warmth, and heart for people shine through in everything they do. If you’re looking for an agent who truly cares about her clients and her community, look no further. Brook at State Farm in Sherwood is the boss babe for the job! She and her team are the real deal. I’m so grateful I had the chance to experience their amazing service firsthand."

"Great price, very competitive in the market. It was a truly easy experience with excellent service by Whitney and Kayla. Highly recommend."

"Very perfessional and did a excellent job with setting up my policy thanks for the great job of taking care of me"

"Brooke came and shared with our office. She was very knowledgeable and kind. We would recommend her to our clients."

"Easy to work with."

"Kayla is wonderful. She was friendly and she provided me with great service. I am looking forward to doing business with Brook and her Rock Star Team!!!"

"I’ve been with these guys for a while and they haven’t let me down yet. Recommend for students or young adults really do take care of their customers."

"These fine folks have reached out to me for years in a very professional manner. The numbers finally worked and I look forward to being their client"

"No one I trust more than Mrs. Whitney to make sure I’m properly protected and at a great rate. Highly recommend her and their entire team!"

"Autumn and Brooke are amazing to work with. Highly recommend"

"Dawn, Mackenzie, and all from this office are always great for all of our insurance needs!"

"Great customer service and has made every process quick, easy and seamless! I would recommend anyone looking for insurance to go to Brook Weishaar State Farm agency!"

"Very helpful and got things done in a timely manner. Really good experience and good pricing as well!!!"

"Whitney is extremely helpful and understanding. Best experience with a insurance company!"

"Great service!"

"Brook and her team are amazing! She cares for her clients like they are her family. She also does a great deal for the community."

"Kayla was verify professional and extremely attentive to all my questions and concerns."

"Kayla is great to work with!!"

"Great service!"

"Very professional and always eager to help! Highly recommend!"